This privacy policy explains how Frame Focus Studio handles personal data in connection with its website, inquiries, bookings, and photography services. It follows the data lifecycle from collection through use, disclosure, retention, and deletion, and applies to visitors and customers who interact with the site in Malaysia.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
We may collect name, email address, phone number if provided, inquiry message, shoot requirements, and preferred date and session details when you submit an inquiry or booking request. We also process limited technical data such as server request metadata and browser and device information for security and service delivery.
We receive personal data through the contact form, email, phone, planning calls, and other booking communications. Technical data is generated automatically when the website is used, and some information may be recorded during service interactions needed to confirm the session and deliver the requested photography services.
The website uses essential cookies for core operation and privacy preference cookies to store basic settings. We do not confirm the use of analytics cookies or marketing cookies on this site.
We use essential cookies to support site operation and privacy preference cookies to remember basic choices. If your browser allows cookie controls, you may manage or delete cookies through those settings, but some site functions may not work as intended if essential cookies are disabled.
We use personal data to respond to inquiries, review event details, prepare coverage plans and quotes, confirm bookings and access arrangements, communicate about the session, curate and edit images, deliver private galleries, operate the website, and maintain security and records. Technical data is used to keep the site functioning properly and to support troubleshooting and delivery of requested services.
We may share limited personal data with service providers that help us operate the website, acknowledge form submissions, support technical delivery, or maintain security. These parties are expected to use the data only for the services they perform for us and to handle it under appropriate confidentiality and access controls.
We may disclose personal data when required to comply with law, lawful requests, court orders, or other legal obligations. Disclosure may also occur where it is necessary to protect our rights, maintain website security, or support the delivery of services requested by you.
Subject to applicable law, you may ask to access, correct, or update personal data we hold about you, and you may also raise concerns about how it is used. Where a request cannot be fully granted, we will explain the practical or legal reason for the limitation.
To protect privacy, we may need to verify your identity and confirm the scope of the request before making changes or providing information. We will review requests in a commercially reasonable manner and respond through the same service channels used for the original inquiry where appropriate.
We retain personal data for as long as needed to respond to inquiries, prepare quotes, confirm bookings, manage event coverage, deliver edited galleries, maintain records, and meet legal, accounting, or security obligations. When data is no longer required for those purposes, it is deleted, anonymized, or otherwise handled according to our internal lifecycle practices.
If this privacy policy is updated, the revised version will apply from the stated effective date or from the time it is posted, as appropriate. We may use the website or other reasonable service channels to communicate material changes when they affect how personal data is handled.
